“If we don’t have insight into how many users are getting into the train station, it is nearly impossible to adjust the service to facilitate social distancing.” The impact of not knowing how many people are using the transit system at a given time was troubling for Cruz-Casas. “All of a sudden, we lost our opportunity to count riders,” says Cruz-Casas. Carlos Cruz-Casas, assistant director of the Department of Transportation and Public Works for Miami-Dade County, was tasked with finding a new method for collecting ridership data-one that supported public safety during the pandemic. This data is vital to the county transit system staff who rely on it to make day-to-day operating decisions. ![]() ![]() With no gate receipts, the county had to come up with a new way of accounting for and assessing commuter volume because the ticketing system was the primary method of capturing data on commuter traffic. In March 2020, Miami-Dade County took the approach of proactively relieving possible congestion hotspots at ticketing gates, making the service temporarily free.
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